System Support Technician

1 week ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

This role requires an individual who can provide top-notch technical support to customers. As a Network and System Specialist, you will be working on a range of tasks including setting up, testing, and troubleshooting network issues.

You will work closely with other team members to resolve customer complaints in a timely manner. Your analytical skills will come in handy when identifying and resolving complex network problems.

Key Responsibilities
  1. Provide technical support to customers via email, phone, and remote support sessions.
  2. Set up, test, administer, and troubleshoot network issues.
  3. Monitor and manage all services and monitoring tools.
  4. Develop and maintain network documentation/diagrams for network implementations.
  5. Deploy and troubleshoot VOIP phones and related services.
Requirements
  • Strong analytical and problem-solving skills.
  • Ability to work under pressure and meet deadlines.
  • Effective communication and teamwork skills.
  • Bachelor's degree in Computer Science, Telecommunications, or Electrical Engineering.
  • Fresh to 1 year of experience in a similar field.
  • CCNA and MCSE certifications are a plus.


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