Senior Client Relationship Director

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

The Account Manager role at our organization requires a strategic and client-focused professional to nurture and grow relationships with mid-sized accounts in Pakistan.

  • We are seeking an experienced professional with 8-10 years of account management or enterprise sales experience in technology or consulting.
Key Responsibilities:
  • Serve as the primary point of contact for assigned accounts, driving account planning and ensuring customer satisfaction.
  • Identify and qualify upsell/cross-sell opportunities, coordinating with delivery, presales, and marketing teams for proactive client engagement.
  • Maintain account health metrics and retention performance, supporting renewals and account growth initiatives in collaboration with other teams.
Requirements:
  • A strong understanding of retail industry dynamics in Pakistan is beneficial, as well as familiarity with Microsoft Dynamics 365.
  • Proven communication and interpersonal skills, with the ability to manage multiple stakeholders and balance internal coordination with external communication.
  • A naturally relationship-oriented individual with the discipline to follow through on commercial goals, reporting, and forecasting.
About Us:

We are a global team of 700+ professionals working on innovative enterprise projects & products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast growth fintech, and multiple Silicon Valley startups.

We prioritize processes and culture, holding certifications such as ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), and ISO 20000-1:2018 (ITSM). Our vibrant culture encourages learning and making the workplace enjoyable.

Candidates will have the opportunity to work with cutting-edge technologies while contributing to the company's success and their own personal growth.



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