Technical Solutions Advisor

5 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

Key Responsibilities

  • Installation and System Integration:

    • Install advanced systems and equipment, ensuring adherence to engineering specifications and quality standards.

    • Collaborate with internal teams to develop customized solutions for high-end or complex customer requirements.

    • Ensure proper configuration, calibration, and operational readiness of systems upon installation or upgrade.

    • Provide trainings on equipment use, maintenance, and safety procedures to clients.

  • Troubleshooting and Problem Resolution:

    • Provide diagnostics and troubleshooting for critical or highly technical equipment failures.

    • Resolve escalated customer issues, ensuring minimal downtime and high customer satisfaction.

    • Analyze data to identify underlying causes of recurring issues and address them proactively.

  • Proactive Maintenance and Performance Optimization:

    • Develop predictive maintenance programs by analyzing data to anticipate and prevent equipment failures before they occur.

    • Work closely with customers to develop and execute proactive service plans, ensuring systems and equipment are continually optimized for peak performance.

    • Conduct site surveys and audits to assess equipment conditions, making recommendations for upgrades, repairs, or improvements that enhance system longevity and customer ROI.

  • Customer Engagement and Relationship Management:

    • Establish and maintain strong relationships with key customers, serving as trusted advisors for technical solutions and system optimization.

    • Communicate progress throughout installations, repairs, or service events, ensuring customer satisfaction.

    • Provide technical recommendations for equipment upgrades, system expansions, or new developed technologies that can help customers meet their business goals.

  • Process Improvement and Knowledge Sharing:

    • Collaborate with internal teams to continuously improve service delivery processes, ensuring maximum efficiency, cost-effectiveness, and customer satisfaction.

    • Lead post-service reviews to assess the success of service engagements, gather feedback, and identify opportunities for improvement.

    • Contribute to the development of knowledge bases and standard operating procedures (SOPs) to improve consistency and accuracy in service delivery.

Required Skills and Qualifications

To be successful in this role, candidates should possess a bachelor's degree in Industrial Engineering/Electrical/Mechanical or a related field, or equivalent technical certification/experience. A minimum of 2 years of experience in the Field Service industry is required, along with expertise in remote support technologies and complex systems.

Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are essential for this position. Additionally, proficiency in utilizing remote monitoring tools, digital platforms, and AI-based generated video is necessary.

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