Senior Consumer Affairs Specialist

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Senior Consumer Affairs Officer role supports the Regulatory Affairs team in managing regulatory communications, complaint handling, and record keeping.

Key Responsibilities:
  • Maintain and update consumer complaint logs in MS Excel daily.
  • Download, sort, and tag complaints for relevant IBCs, submit letters to NEPRA, and dispatch hard copies.
  • Possess and maintain hard copies and soft copies of letters and key regulatory information.
  • Prepare analytical data for NEPRA hearings, including billing analysis and IRB evidence collection.
  • Generate reports based on complaint logs, including pending cases and complaint statistics.

Bachelor's degree in Commerce required, with 1-2 years of relevant experience.



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