
Customer Service Team Member
5 days ago
We are seeking a customer-focused individual to fill this role.
This position involves handling customer inquiries, dispatching taxis efficiently, and ensuring excellent service delivery. The ideal candidate should have strong communication skills, the ability to multitask, and experience in a fast-paced environment.
Main Responsibilities:- Respond to customer inquiries via phone, email, and online booking platforms.
- Dispatch taxis to customers in an efficient and timely manner.
- Monitor and update dispatching software to track vehicle locations and availability.
- Coordinate with drivers to ensure smooth operations and address any issues.
- Maintain records of bookings, cancellations, and complaints.
- Provide customers with fare estimates, route details, and estimated arrival times.
- Handle customer complaints professionally and escalate issues when necessary.
- Assist in resolving scheduling conflicts and optimizing fleet efficiency.
- Ensure compliance with local transportation regulations.
- Education: High school diploma or equivalent (Bachelor's degree preferred).
- Experience: Previous experience in customer service, dispatching, or transportation/logistics is a plus.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure.
- Proficiency in using dispatch software, GPS tracking systems, and Microsoft Office.
- Strong organizational and time management skills.
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