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Support Agent For Remote Customers

2 weeks ago

Karachi, Sindh, Pakistan beBeeCustomer Full time $30,000 - $45,000
Customer Support Role

WE'RE HIRING: REMOTE CUSTOMER SUPPORT AGENT

About us, we believe customer support is more than just answering questions — it's about building trust with every interaction. We're looking for individuals who love helping others and want to grow their careers in a fully remote environment.

What You'll Do
  • Respond to customers via chat, email, or phone in a professional manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience
What We Offer
  • Competitive pay with annual increases
  • Paid time off so you can rest and recharge
  • Health insurance or a stipend to make you feel your best
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup — work from anywhere you're comfortable
  • Opportunities to grow with our organization as we scale
Required Skills and Qualifications
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
What You'll Need To Work From Home
  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)

Application code: CS

If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services