IT Field Service Representative

2 weeks ago

Badin, Sindh, Pakistan beBee Careers Full time

Providing Expert Technical Assistance

This role requires the ability to provide expert technical assistance to customers, analyzing and troubleshooting hardware, electrical circuits, and software issues related to self-service banking solutions.

Key Responsibilities

  • Diagnosing problems and ensuring accurate fault logging and resolution.
  • Taking complete ownership of support requests, ensuring prompt and effective resolution.
  • Collaborating closely with internal support teams to escalate and resolve complex issues.
  • Ensuring customer satisfaction through timely updates on service status and clear communication.

Qualifications

  • Minimum 02 years of experience in technical support or field services.
  • Diploma or Bachelor's degree in Engineering, Computer Science, or a related technical field.
  • Strong understanding of electrical, mechanical, and software components.
  • Self-motivated, enthusiastic, and dependable under pressure.

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