Customer Support Engineer

2 weeks ago

Badin, Sindh, Pakistan TouchPoint (Pvt) Limited Full time

Overview

The Customer Support Engineer at TouchPoint is responsible for delivering exceptional technical support and service maintenance for our self-service banking solutions deployed across Pakistan. This role requires hands-on troubleshooting, diagnostics, and repair expertise, ensuring operational excellence and meeting customer expectations. The ideal candidate demonstrates ownership, reliability, and a strong technical aptitude for resolving issues efficiently and independently.

Requirements

  • Analyze and troubleshoot hardware, electrical circuits, and software issues related to self-service banking solutions.
  • Attend customer site visits, diagnose problems, and ensure accurate fault logging and resolution.
  • Take complete ownership of support requests, ensuring prompt and effective resolution.
  • Collaborate closely with internal support teams to escalate and resolve complex issues.
  • Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
  • Demonstrate a positive and responsible attitude toward tasks and commitments.
  • Capable of working independently and as part of a team under minimal supervision.
  • Flexible to work extended hours, on weekends or holidays, based on service requirements.

Qualifications

  • Minimum 02 years of relevant experience in technical support or field services.
  • Diploma or Bachelor's degree in Engineering, Computer Science, or a related technical field (BE, BS, or B-Tech).
  • Strong understanding of electrical, mechanical, and software components.
  • Self-motivated, enthusiastic, and dependable under pressure.
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