Virtual Assistant Supervisor

21 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time
Role Overview

We are looking for a skilled Team Lead to lead our Virtual Assistant team. The successful candidate will have a strong background in customer service and e-commerce, with excellent leadership and communication skills.

Key Duties:
  • Manage and monitor agent performance, attendance, and KPIs.
  • Develop and implement strategies to improve team performance and productivity.
  • Provide coaching and support to agents through regular 1-on-1 sessions and team meetings.
Qualifications

The ideal candidate will possess:

  • At least 3 years of experience as a Team Lead and 3 years in Customer Service.
  • Excellent English communication skills, both written and spoken.
  • Experience with Shopify, BigCommerce, or Amazon is a plus.
  • Familiarity with Gorgias, Zendesk, Freshdesk, or Intercom.
  • Strong leadership and management skills.


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