
IT Network Operations Engineer
2 weeks ago
This role requires an experienced professional with a strong background in IT support or network administration to manage, configure, and monitor complex network systems.
Key Responsibilities:
- Network Administration: Manage Sophos Firewalls (XG, XGS series), administer Ruckus WiFi networks (SmartZone, Unleashed, and Cloud), perform routine tasks related to Windows Server (2016/2019/2022) including Active Directory, Group Policy, DNS, DHCP.
- Support and Troubleshooting: Provide Level 2 support for network, server, and security-related incidents, conduct firewall policy updates, firmware upgrades, VPN setup, and monitoring.
- Network Optimization: Monitor network traffic and performance, optimize throughput and security, handle Wi-Fi SSID setups, guest portals, VLAN tagging, and access point provisioning.
- User Account Management: Manage user accounts and permissions in Active Directory.
- Collaboration and Documentation: Collaborate with teams to resolve escalated issues, create and maintain documentation for configurations, procedures, and infrastructure, participate in audits and compliance efforts related to IT infrastructure.
Required Skills & Experience:
- Technical Expertise: Strong experience with Sophos XG/XGS Firewalls, including policies, NAT, IPS, VPNs, hands-on experience with Ruckus WiFi systems – access point deployment, SmartZone controller management.
- Windows Server Administration: Proficiency in Windows Server administration – Active Directory, GPO, DNS/DHCP.
- Networking Fundamentals: Good understanding of LAN/WAN concepts, TCP/IP, VLANs, and routing protocols.
- System Monitoring and Ticketing: Experience with system monitoring tools and ticketing systems.
- Troubleshooting and Communication: Excellent troubleshooting and analytical skills, strong communication and documentation abilities.
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