
Sales Operations Professional
3 days ago
An exciting opportunity awaits at Qatar Airways to join our dynamic sales operations team.
As a key member, you will collaborate closely with the sales team to drive revenue growth by providing exceptional technical support.
- Deliver unparalleled customer service to internal and external clients.
- Act as a product expert, supporting the team in complex daily tasks, including reservations, ticketing, trade, corporate account management, group sales, sales support, sales systems, and administration.
Key Responsibilities:
- Adhere to established Standard Operating Procedures (SOPs) for sales operations functions to ensure alignment with QR's global sales/sales operations principles.
- Provide expert knowledge on trade support tasks, handling more complex queries such as reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate inquiries.
- Support junior Sales Operations Agents with their queries and escalations to maintain efficiency and quality services.
- Generate and maintain reports as required by the reporting Line Manager.
- Follow up with customers and trade partners on enquiries and requests.
- Guide junior Sales Operations Agents in QR processes and policies.
- Perform other department duties related to his/her position as directed by the Head of the Department.
Main Responsibilities Include:
- Handling all sales operations activities, including Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Processing refunds, issuing/reissuing tickets, and handling all cases within purview.
- Making new reservations and changes to existing reservations, quoting correct fares and rules of carriage.
- Supporting Travel Agencies with reservations-related activities.
- Producing reports for relevant markets and sharing monthly performance reports.
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