Establishing Long-Term Customer Relationships

1 week ago

Lahore, Punjab, Pakistan beBeeCustomerDealing Full time 800,000 - 1,000,000

Key Performance Indicators for the Telesales Executive Role

Job Responsibilities:
  1. The successful candidate will handle large volumes of incoming phone calls, providing excellent communication and customer service to manage relationships with customers.
  2. This telesales professional will be responsible for identifying business opportunities, generating leads, and driving sales growth by utilizing strong negotiation skills and building rapport with clients.
  3. By understanding customer needs, this individual will deliver exceptional results through open communication, empathy, and a solutions-focused approach.
  4. Delivering accurate information in a timely manner is crucial for customer satisfaction, and this role requires using appropriate methods and tools to meet these expectations.
  5. Meeting personal and team sales targets, as well as call-handling quotas, are essential performance indicators that require continuous improvement and optimization.
  6. Handling customer complaints in a professional manner, providing suitable resolutions and alternatives, and following up to ensure complete satisfaction are all key aspects of this position.
  7. Maintaining thorough records of customer interactions, processing customer accounts, and filing documents for future reference are also critical responsibilities.
  8. A positive customer experience is paramount, achieved by adhering to established communication procedures, guidelines, and policies.

Required Skills:

Excellent telemarketing skills, fluent English language proficiency, outstanding communication abilities, and effective customer dealing skills.

About the Opportunity:

We are seeking a skilled Telesales Executive to join our organization in Lahore. The ideal candidate will manage incoming calls, generate sales leads, and develop strong customer relationships to drive business success.

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