IT Service Management Expert

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
IT Service Management Expert

We are seeking an experienced IT service management expert to join our team. The ideal candidate will have a proven track record of developing and implementing IT service management policies and procedures, as well as managing day-to-day activities of an IT service department.

Key Responsibilities
  1. Policy Development: Create, implement, and maintain comprehensive IT service management policies and procedures to ensure efficient and effective service delivery.
  2. Departmental Leadership: Lead and manage the day-to-day activities of the IT service department, including HR management and arrangements for the delivery of IT services.
  3. Service Delivery Optimization: Continuously improve the delivery of IT services to meet business teams' needs.
  4. Cost Control: Monitor and maintain control over costs associated with IT services.
  5. Stakeholder Engagement: Establish and manage relationships with clients, suppliers, and other service providers within established guidelines.
  6. Risk Mitigation: Identify and control risks related to IT service supply, ensuring compliance with relevant rules, regulations, and standards.
  7. Technology Enhancement: Oversee the setup, use, and performance of IT service management tools and technologies to enhance service performance.
Requirements
  1. Minimum of 6-8 years of experience in IT service management.
  2. Proven expertise in ITIL, Service Now, COBIT, or similar certifications.


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