Technical Support Expert

21 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time $40,000 - $60,000
Job Title:

IT Support Specialist


">

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical support for our retail stores across the United States.


">
  • Deliver first-level technical support remotely for hardware (desktops, POS systems, routers, printers, etc.) and software (OS, store-specific apps, basic networking issues).
  • Respond to service requests, incidents, and questions via ticketing system, phone, or email, ensuring timely resolution.
  • Assist with the setup, configuration, and troubleshooting of end-user devices and peripherals.
  • Escalate complex issues to Level 2/3 teams when necessary, providing detailed documentation.
  • Monitor system alerts and conduct basic diagnostic routines.
  • Maintain accurate records of support activities and solutions in a knowledge base.
  • Provide professional and customer-friendly service to store personnel across varied time zones.

">Requirements:
">
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1–2 years of experience in a similar IT support or helpdesk environment.
  • Strong knowledge of Windows OS, remote desktop tools, and networking fundamentals.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, or similar).
  • Excellent communication skills in English, both verbal and written.
  • Ability to work independently and manage multiple support requests simultaneously.

">Work Schedule:
">

Must be flexible to align with U.S. time zones, with rotating shifts or on-call availability as needed.

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