
Technical Support Professional
2 days ago
Seeking Technical Support Professional to join our dynamic team
Technical Support RoleThe ideal candidate will provide exceptional support to customers, resolving issues efficiently and effectively.
- Provide timely and effective technical support to clients via phone, email or other communication channels
- Collaborate with internal teams to ensure seamless issue resolution
- Utilize problem-solving skills to troubleshoot and resolve complex technical issues
- Document and track customer interactions and issues for future reference
- Stay up-to-date with product knowledge and technical advancements
Key Responsibilities:
- Resolve customer complaints in a professional and courteous manner
- Identify and escalate complex technical issues to senior technicians
- Develop and maintain strong relationships with customers and colleagues
- Participate in training and development programs to enhance technical skills
- Contribute to process improvements and implement best practices
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