
Service Desk/SOC Technical Support Professional
16 hours ago
The Service Desk/SOC Support Specialist will provide exceptional customer service to end-users and businesses while actively monitoring Security Operations Center (SOC) alerts and collaborating with escalation resources to mitigate and resolve Tier 1 and 2 security issues.
Responsibilities:- Incident Management: Handle incidents and requests professionally and courteously via instant messaging (MS Teams), telephone, and email.
- Logging and Categorization: Accurately log, categorize, and prioritize incidents and requests according to team procedures.
- Diagnostics and Resolution: Perform thorough diagnostics with end users to resolve incidents and problems at the first point of contact.
- Escalation: Recognize complex problems and escalate them to specialized internal or external support teams when necessary.
- Familiarity with IT Service Management tools like InforCRM, ServiceNow, and Team Support.
- Exposure with Public Cloud (Azure, AWS)
- Advanced Active Directory knowledge is a plus.
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Service Desk/SOC Support Specialist
2 weeks ago
Karachi, Sindh, Pakistan EWS Group Full timeService Desk/SOC Support Specialist page is loadedService Desk/SOC Support SpecialistApply locations: PER - Karachi, PKTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: R43250About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc.,...
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Global Technology Support Specialist
16 hours ago
Karachi, Sindh, Pakistan EWS Group Full timeJob Overview:We are looking for a talented and experienced Service Desk/SOC Support Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service to end-users and businesses while actively monitoring Security Operations Center (SOC) alerts and collaborating with escalation resources to mitigate and...
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Help Desk Technical Lead
16 hours ago
Karachi, Sindh, Pakistan Virtue Xolutions Full timeWe are seeking an experienced Help Desk Technical Lead to support our night shift operations. As a key member of our team, you will be responsible for leading and managing the help desk function, ensuring timely and effective resolution of technical issues.The ideal candidate will have a strong background in IT systems, networking, and software...
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Technical Support Professional
16 hours ago
Karachi, Sindh, Pakistan Virtue Xolutions Full timeVirtue Xolutions is seeking a highly skilled Technical Support Professional to join our team during the night shift. This individual will be responsible for providing technical support and troubleshooting hardware, software, and network-related issues.The ideal candidate should have a strong understanding of IT systems, networking, and software...
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Level 1 IT Service Desk Technician
1 week ago
Karachi, Sindh, Pakistan Allied Business Machines (Pvt) Ltd Full timeJob Summary:We are seeking an experienced Help Desk Professional to join our team at Allied Business Machines (Pvt) Ltd. The successful candidate will provide exceptional customer service and technical support to our clients.Duties and Responsibilities:Provide first-level technical support via phone, email, and chatIdentify and troubleshoot root causes of IT...
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Enterprise IT Support Specialist
16 hours ago
Karachi, Sindh, Pakistan EWS Group Full timeAbout the RoleWe are seeking a highly skilled Enterprise IT Support Specialist to join our team as a Service Desk/SOC Technical Support Professional. This role provides Tier 1 and 2 support, aiming to consistently exceed expectations by supporting applications across our geographically dispersed operating units.Key Responsibilities:Handle incidents and...
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Technical Sales Expert
3 days ago
Karachi, Sindh, Pakistan Novasecuris Full timeWe are looking for a skilled Technical Sales Representative to join our dynamic sales team at Novasecuris. As a Technical Sales Representative, you will play a crucial role in driving the growth of our SOC solutions business by promoting and selling our cutting-edge security operations center (SOC) solutions to prospective clients.About the RoleProactively...
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SOC Manager
2 weeks ago
Karachi, Sindh, Pakistan Novasecuris Full timeNovasecuris, a leading cyber security agency, is seeking a highly skilled and experienced SOC Manager to join our team. As the SOC Manager for Clycn.ai, you will be responsible for managing and overseeing our Security Operations Centre, ensuring the highest level of security for our clients.Job Title: SOC Manager Company: Novasecuris (Clycn.ai)SOC:...
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Service Desk Manager
6 days ago
Karachi, Sindh, Pakistan Talent Rooters Full timeThe successful candidate for this role will have a strong background in IT operations and be able to work effectively in a team environment. We are looking for someone who can identify and implement process improvements to enhance our Service Desk's efficiency and effectiveness.ResponsibilitiesProcess Improvements: Identify areas for improvement in the...
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Technical Help Desk Representative
6 days ago
Karachi, Sindh, Pakistan Aeron Edge Technologies Full timeAeron Edge Technologies is committed to providing exceptional customer service, and we are looking for a Technical Help Desk Representative to join our team.ResponsibilitiesProvide technical support to customers via phone, email, or chat.Assist customers with product-related issues and resolve them in a timely manner.Collaborate with the sales and technical...
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Database Help Desk Professional
6 days ago
Karachi, Sindh, Pakistan Wall Soft Technologies Full timeJob DescriptionIn this role as a Database Help Desk Professional, you will be responsible for delivering top-notch technical support and ensuring that customer queries are resolved efficiently and effectively.Key Responsibilities:Deliver prompt and effective technical support related to databases.Address customer concerns and resolve issues in a timely...
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IT Service Management and Security Expert
16 hours ago
Karachi, Sindh, Pakistan EWS Group Full timeAbout the JobThis is an exciting opportunity for a highly motivated and detail-oriented individual to join our team as a Service Desk/SOC Support Specialist. The successful candidate will be responsible for providing exceptional customer service to end-users and businesses while actively monitoring Security Operations Center (SOC) alerts and collaborating...
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Technical Support Specialist
6 days ago
Karachi, Sindh, Pakistan Talent Rooters Full timeAt Talent Rooters, we are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for identifying and implementing improvements to our Service Desk incident logging system to provide a more effective and efficient service to customers.Job ResponsibilitiesImprove Service Delivery: Implement enhancements to...
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SOC Manager
1 week ago
Karachi, Sindh, Pakistan AshreiTech Full timeWe are seeking an experienced SOC (Security Operations Center) Manager to lead and oversee our security operations team. The ideal candidate will have a strong technical background in multi-environment security configurations (on-prem, cloud, hybrid) and proven leadership experience in managing SOC teams, incident response, and threat mitigation. This role...
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Technical Support and Development Manager
2 weeks ago
Karachi, Sindh, Pakistan Astera Software, Inc. Full timeWe are seeking a Technical Support and Development Manager to join our team at Astera Software, Inc. The ideal candidate will be responsible for managing the helpdesk day-to-day and providing technical support to our IT infrastructure.Key Requirements:Hands-on experience with IT Service Management tools like Jira Service Desk and ServiceNow.Excellent...
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Technical Support Professional
7 days ago
Karachi, Sindh, Pakistan Professional Systems (Pvt) Ltd Full timeAt Professional Systems (Pvt) Ltd, we are a fast-growing company specializing in the sales and service of high-tech scientific equipment. We are seeking an exceptional Jr. Customer Support Engineer to join our team in Karachi, Sindh Region.The ideal candidate will have a strong background in electronics or instrumentation and possess excellent communication...
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Technical Service Professional Wanted
2 weeks ago
Karachi, Sindh, Pakistan Professional Systems (Pvt) Ltd Full timeA fast-growing company, Professional Systems (Pvt) Ltd, is searching for a talented Jr. Customer Support Engineer to fill a crucial role in its Karachi office.The successful candidate will possess a degree in electronics or instrumentation and have experience working with scientific equipment.This position requires an individual who is highly motivated, has...
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Help Desk Manager
3 days ago
Karachi, Sindh, Pakistan EWS Group Full timeJoin Our Team as a Help Desk ManagerThe EWS Group is hiring a highly skilled Help Desk Manager to lead our customer-facing team.As a key member of our team, you will be responsible for providing expert-level assistance to customers via various communication channels.This is a full-time position that requires close collaboration with cross-functional teams,...
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SOC Operations Expert
1 week ago
Karachi, Sindh, Pakistan Novasecuris Full timeAbout UsAt Novasecuris, we pride ourselves on our commitment to delivering exceptional cybersecurity services to our clients. Our experienced team of professionals works tirelessly to stay ahead of emerging threats, ensuring our clients' digital assets remain secure.The RoleWe are seeking a highly skilled SOC Analyst – Levels 1 & 2 to join our dynamic SOC...
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Help Desk Specialist
1 week ago
Karachi, Sindh, Pakistan Octdaily Full timeAbout the Role:The Help Desk Specialist position at Octdaily is ideal for individuals who enjoy working in a fast-paced environment and have excellent technical skills.Responsibilities:Respond to user inquiries and resolve technical issues in a timely manner.Determine when issues require escalation to higher-level support teams.Analyze and document root...