Client Relations Associate

4 days ago


Lahore, Punjab, Pakistan The First Law Full time

We are seeking a dedicated and results-driven individual to fill the position of Customer Support Officer at The First Law. As a key member of our team, you will contribute to delivering exceptional customer service and driving business growth.

About the Role

You will be responsible for handling customer inquiries, resolving issues, and providing expert advice through various communication channels. Your strong time management skills and ability to prioritize tasks effectively will enable you to meet deadlines and achieve goals.

Key Responsibilities:
  1. Customer Service: Deliver exceptional customer service through effective communication and issue resolution.
  2. Task Management: Prioritize and manage multiple tasks simultaneously to ensure timely and accurate resolutions.
  3. Team Support: Work closely with other departments to resolve complex customer concerns or escalate issues as necessary.
  4. Knowledge Transfer: Provide troubleshooting advice, guidance, and tutorials to customers regarding our products or services.
  5. Process Optimization: Offer insights and suggestions to enhance our customer service processes, product offerings, and support materials.


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