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Client Support Associate
1 day ago
We are seeking a highly motivated and experienced Customer Service Specialist to join our team at The Children's Place. This role is responsible for providing exceptional customer service through various communication channels, including email, phone, and online platforms. Our ideal candidate will have a strong understanding of customer needs assessment, excellent verbal and written communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries regarding company marketing programs, website, store experience, product availability, and order status.
- Handle operational work including data entry, fulfillment, and returns processing among others.
- Answer questions on products and provide detailed information to customers.
- Handle and resolve issues, including escalated cases from Contact Center associates.
- Provide assistance to Contact Center associates, assisting them with FAQ, policies and procedures, and understanding workflow.
- Use a comprehensive understanding of company policies and services to handle all inquiries.
- Implement critical thinking skills and use due diligence to determine true customer needs.
- Resolve all inbound customer inquiries (verbal and written), including outbound call follow up.
- Identify opportunities for improving departmental process and procedures.
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