Client Service Coordinator
16 hours ago
We are seeking a highly organized and detail-oriented professional to join our team as a Client Operations Specialist.
The ideal candidate will be responsible for ensuring seamless day-to-day operations, coordinating with internal teams, and providing exceptional support to clients.
Key Responsibilities:- Track client program progress using backend data, including evaluations, pilots, and engagement metrics.
- Configure client program portals, accounts, and test environments ahead of launches.
- Summarize performance insights to highlight trends and opportunities for improvement.
- Prepare materials for internal meetings and client updates.
- Communicate with clients via email about shipment updates, schedules, and meeting coordination.
- Help organize calendars and ensure smooth collaboration across teams.
- Prepare and organize shipping documents and waybills for both incoming and outgoing shipments.
- Maintain accurate and up-to-date inventory records to ensure clear visibility for the team
- Maintain accurate client and deal data in CRM systems.
- Keep internal spreadsheets and tracking tools tidy and current.
- Conduct small-scale research to support internal processes and cross-team initiatives.
- Carry out other research tasks as needed to help with company operations.
- Proven experience in client operations or a related field.
- Excellent communication and organizational skills.
- Ability to work independently and collaboratively as part of a team.
- Strong analytical and problem-solving skills.
- Proficiency in CRM software and spreadsheet tools.
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