Help Desk Coordinator

3 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

We are looking for a highly skilled Help Desk Coordinator to join our team. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients.

Key Responsibilities:

  1. Capture and validate user queries or issues.
  2. Ensure incidents and requests are handled according to established service level agreements.
  3. Prioritize and escalate incidents and problems based on business impact.
  4. Adhere to change management processes.
  5. Educate clients on supported applications.
  6. Achieve weekly/monthly activity KPIs.
  7. Become a trusted advisor by being highly knowledgeable about products and services.
  8. Communicate information to users through appropriate channels.
  9. Improve processes through analysis, reviews, and reporting.

Requirements:

  • Minimum 4 years' experience in a first/second-line service desk environment.
  • Bachelor's degree in computer science.
  • Service desk qualification, such as ITIL Foundation v4.
  • Ability to take ownership and manage issues effectively.
  • Excellent stakeholder management skills.

Why Work with Us:

  • We offer a comprehensive benefits package.
  • We provide opportunities for professional growth and development.
  • We foster a collaborative and supportive work environment.


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