
Help Desk Representative
2 days ago
We're looking for a skilled Help Desk Representative to join our team.
The primary responsibility of this role is to respond to customer inquiries in a timely manner, providing solutions and guidance on product features.
This position requires strong communication and problem-solving skills, as well as familiarity with help desk software.
Key Responsibilities:
- Respond to customer inquiries via email or chat.
- Provide assistance and guidance to customers via email.
Requirements:
- Experience as a Customer Support Specialist or similar CS role is preferred.
- Familiarity with any help desk software and support tools is required.
- Strong understanding of CRM systems.
- Excellent communication and problem-solving skills.
- Ability to multitask and handle multiple cases simultaneously.
What We Offer:
- Night shift with 2 days off.
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