Help Desk Representative

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We're looking for a skilled Help Desk Representative to join our team.

The primary responsibility of this role is to respond to customer inquiries in a timely manner, providing solutions and guidance on product features.

This position requires strong communication and problem-solving skills, as well as familiarity with help desk software.

Key Responsibilities:

  • Respond to customer inquiries via email or chat.
  • Provide assistance and guidance to customers via email.

Requirements:

  • Experience as a Customer Support Specialist or similar CS role is preferred.
  • Familiarity with any help desk software and support tools is required.
  • Strong understanding of CRM systems.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and handle multiple cases simultaneously.

What We Offer:

  • Night shift with 2 days off.


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