Help Desk Professional

15 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Help Desk Professional to join our customer service team. As a Help Desk Professional, you will be the primary point of contact for our customers, handling their inquiries and concerns in a professional and timely manner.

Key Responsibilities:

  1. Communicate effectively with customers via phone, email, and chat to resolve their inquiries and concerns.
  2. Process and fulfill customer orders, ensuring timely delivery and returns.
  3. Collaborate with logistics teams to coordinate order fulfillment.
  4. Handle customer requests in accordance with company-set standards.
  5. Provide expert knowledge on products, pricing, and availability.
  6. Maintain accurate data entry into various platforms.
  7. Keep product information up-to-date, including pricing, images, and descriptions.

Requirements:

  1. Strong computer skills, particularly in Excel and typing.
  2. Prior experience is a plus but not necessary.

Benefits:

  1. A competitive salary.
  2. Incentives and performance-based bonuses.
  3. A collaborative work environment.


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