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Customer Service Liaison

3 weeks ago

Islamabad, Islamabad, Pakistan Interwood Mobel Full time

At Interwood Mobel, we're seeking a skilled Customer Service Liaison to join our team. This role is pivotal in ensuring seamless communication between our clients and internal departments.

Key Responsibilities:
  • Manage Client Interactions: Respond promptly to customer inquiries via phone, email, and in-person, fostering strong relationships and resolving issues efficiently.
  • Collaborate with Internal Teams: Work closely with production, logistics, sales, and quality assurance teams to guarantee customer needs are met professionally.
  • Resolve Complaints and Concerns: Address customer complaints or concerns in a timely and professional manner, maintaining satisfaction and contributing to loyalty and retention.
  • Track Order Status: Proactively inform customers of any delays or issues, ensuring they stay updated on their orders.
  • Generate Documentation: Create and share order confirmation, shipping details, invoices, and relevant documentation with customers.
  • Support Sales Team: Assist the sales team with quotations, follow-ups, and post-sales support, facilitating smooth sales activities.
  • Maintain Customer Records: Update and maintain accurate customer records and sales data in the CRM system.