
Customer Support Liaison
2 days ago
Job Overview
">We are seeking a highly skilled Customer Support Liaison to join our team at ibex. In this role, you will act as a liaison between our customers and the respective client, providing assistance with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Key Responsibilities:
- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
- Collaborate and build relationships with customers to strengthen service competitiveness.
- Communicate timely back to customers, track and resolve any issues regarding the service.
- Contribute to customer development role.
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Requirements
- O Levels/Matric or above.
- Age limit: 18-45.
- Excellent command over English, with good American or Neutral accent.
- Proficiency with MS Office particularly MS Excel.
- Flexibility & Adaptability.
- Customer-centric attitude.
- Emotional Intelligence and Critical Thinking.
- Self-motivated, assertive and responsive.
Working Conditions
The ideal candidate will be working from home with a core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM.
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