Remote E-commerce Customer Support Representative

7 hours ago

Peshawar City Tehsil, Pakistan beBeeCustomerSupport Full time 900,000 - 1,500,000
Customer Support Professional

We are seeking a skilled Customer Support Professional to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide product recommendations and assist customers with purchase decisions
  • Manage order inquiries, including shipping, tracking, returns, and refunds
  • Update CRM tools and track customer interactions accurately
  • Represent the company brand in a positive and professional light
  • Collaborate with internal teams to meet performance and service goals

Qualifications:

  • Minimum 1 year experience in sales, customer support, or virtual assistant roles
  • Excellent written and verbal communication skills in English
  • Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
  • Ability to work independently in a remote environment
  • Detail-oriented, proactive, and results-driven

Benefits:

  • Performance-based raises and commission opportunities
  • Paid time off
  • Health stipend or HMO coverage (location-dependent)
  • Recognition bonuses for outstanding performance
  • 100% remote setup with a supportive team environment
  • Career development opportunities

Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting

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