Technical Client Support Professional
3 days ago
Customer Support Role
We are seeking a skilled and compassionate support professional to join our team. As a key member of our customer support team, you will be responsible for ensuring customer satisfaction through effective communication, account management, sales support, and consulting services on our software.
- Key Responsibilities:
- Provide remote software training to customers and follow up to ensure they're using the software effectively.
- Address customer complaints in a compassionate and patient manner via live chat and telephone.
- Research and follow-up with customer issues and report customer requests to the development team.
- Maintain a competent understanding of our products and their functions.
Required Skills and Qualifications
- 2-3 years of experience related to client communication.
- Outstanding written and verbal English communication skills.
- Proven experience of customer interaction via Live Chat, Email & Call.
- Demonstrated experience using standard office software (such as MS Office, TeamViewer) and web-based technologies.
- Preference will be given to those with experience in a high-volume call center environment.
- Preference will be given to those with an IT/technical background or experience, knowledge about ERP, or experience working in a SaaS-based software company.
Benefits
- Health Insurance - Self, Spouse & Children
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Subsidized Lunch/Dinner
- Maternity & Paternity Benefits
- Quarterly Performance Bonuses
- Paid Trips & Tours
- Profit/Stocks Sharing Plan
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