Technical Support Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeCustomer Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting complex technical problems, providing software and hardware guidance, and escalating issues that require further analysis.

Key Responsibilities:
  • Basic Troubleshooting of Desktops, Laptops, Printers, and Other Hardware, LAN/Wi-Fi Issues
  • Remote Troubleshooting through Diagnostic Techniques and Pertinent Questions
  • Determining the Best Solution Based on Issue Details Provided by Customers
  • Conducting Root Cause Analysis of Complex IT Issues
  • Task Management and Customer Handling
  • Providing Excellent Customer Service as a Key Requirement of This Role
  • Identifying and Suggesting Possible Improvements to Procedures
Minimum Requirements:
  • Graduation in Computer Science or Equivalent Qualification
  • 1-2 Years of Experience in a Similar Role
  • Effective Communication Skills
  • Proficiency in Oral and Written English

The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the capacity to work independently and collaboratively as part of a team. If you have a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.

Why You'll Love This Role:

This role offers the perfect blend of technical challenge and customer satisfaction. As a Technical Support Specialist, you will have the opportunity to work with cutting-edge technology and make a real difference in the lives of our clients.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and enthusiastic individual looking for a challenging and rewarding career, we want to hear from you

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