Technical Support and Customer Service Professional

2 days ago


Lahore, Punjab, Pakistan beBeeCustomer Full time $45,000 - $60,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to deliver exceptional customer service and technical support for our asset management software. This role involves resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone interactions.

Key Responsibilities:
  1. Respond promptly and professionally to customer inquiries via email, chat, and phone.
  2. Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
  3. Escalate complex technical issues to the appropriate teams with complete and accurate information.
  4. Identify and report customers at risk of churn to the relevant stakeholders.
  5. Contribute to initiatives aimed at improving customer experience and support processes.
  6. Develop technical competence for all products.
  7. Assist sales team in product demos, and create expansion opportunities.
Required Skills and Qualifications:
  • Bachelor's degree
  • Minimum 1 year of experience in a technical support role with direct customer interaction
  • Strong ability to troubleshoot and resolve software-related technical issues
  • Excellent verbal and written communication skills
Benefits:
  • Opportunity to develop expertise in technical support and customer service
  • Work in a collaborative, remote-friendly environment with flexibility
  • Gain experience supporting innovative software solutions used by industry leaders

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