Service Desk Analyst

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled and motivated Customer Support Specialist to join our team.

You will be responsible for providing exceptional customer experiences, responding to customer inquiries in a prompt and accurate manner, and providing expert guidance on feature usage and troubleshooting.

In addition, you will maintain excellent communication and problem-solving skills, work collaboratively with the team to resolve complex issues, and share valuable insights and workarounds with your team members.

Finally, you will follow up with customers to ensure that their technical concerns are fully addressed and gather feedback to share with our Product, Sales, and Marketing teams.

Requirements:
  1. BA/BS degree in a related field.
  2. 2+ years of experience in a Customer Support role.
  3. Strong understanding of CRM systems and help desk software.
  4. Excellent written and verbal communication skills.

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