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Remote IT Solutions Provider
4 hours ago
We are seeking a highly skilled System and Network Engineer to become a valued member of our team at Elogix IT. In this role, you will deliver top-notch remote support to a diverse range of users, ensuring seamless operations and unrivaled service quality.
About Our Services:
Elogix IT provides multiple services to our respectable clients across the United States. We deliver cutting-edge technology every day, empowering businesses and individuals to achieve their goals in the digital age with our highly skilled professionals and commitment to excellence.
Job Description:
Main Responsibilities- Manage Client Life Cycle
- Build strong relationships with existing clients, key decision-makers, and stakeholders to understand their application priorities and challenges
- Provide existing clients with relevant information on how they can optimize our software solutions to ensure client satisfaction and manage application usage by responding to inquiries via phone calls, chat, or email
- Collect feedback and suggestions from clients and work out appropriate action plans
- Collaborate with internal teams to fully optimize the client experience
Key Skills and Qualifications:
Requirements- BS or MS in IT, CS, SE, Telecom, or related fields
- 3+ years of IT or related experience
- Interpersonal skills: telephony skills, communication skills, active listening, and customer care. Strong English Communication Skills
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast-moving environment
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