Technical Support Specialist

21 hours ago

Hyderabad City Taluka, Pakistan beBeeSupport Full time 900,000 - 1,200,000
About the Position:

The Technical Support Professional is a subject matter expert responsible for managing, tracking, diagnosing, and resolving technical issues.

Key Responsibilities:
  • Determine the best course of action to resolve support issues, identifying necessary changes to underlying data/hardware/process and implementing them with minimal disruption to users.
  • Analyze data to identify the root cause of errors/bugs, tracing the origin of data inconsistencies and reporting findings to Technical Leads.
  • Utilize analytics tools, such as Redash, to analyze data and determine the impact/prevalence of issues.
  • Communicate effectively with customers regarding reported issues, escalated cases, and urgent inquiries to minimize customer churn.
Requirements:
  • At least 1 year of experience in Technical Support or 2 years in Customer Support.
  • Fluency in spoken and written English.
  • Proven team player and professional environment experience.
  • Background in Computer Science or Engineering.
  • Flexibility in on-call rotations.

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