Cisco UCCE Solutions Engineer

7 days ago


Lahore, Punjab, Pakistan Avira Technologies Full time

Avira Technologies is a leading provider of advanced cybersecurity solutions. We are currently seeking a highly skilled and experienced Cisco UCCE Solutions Engineer to join our team.

Job Overview

The successful candidate will be responsible for overseeing the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). Key responsibilities include:

  • Implementing Cisco IP Telephony solutions by translating business requirements into project plans through the implementation of Cisco IP Telephony applications including Cisco CVP/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), and VXML (Voice Extensible Markup Language) Gateways.
  • Deploying, configuring, and scripting Cisco UCCE software [ICM, and CVP], Cisco Outbound options.
  • Taking ownership of project tasks, quantifying and completing them on time with minimal supervision.
  • Working with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center, and database integration with the Cisco IP Telephony infrastructure.

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