Contact Center Enterprise Specialist

7 days ago


Lahore, Punjab, Pakistan Avira Technologies Full time

We are seeking a highly skilled and experienced Contact Center Enterprise Specialist to join our team at Avira Technologies. As a key member of our team, you will be responsible for applying business and technical analytical skills to analyze, implement, and deploy comprehensive support processes to resolve complex business and operational issues involving multi-tiered Cisco IP Telephony applications.

Key Qualifications

The successful candidate will have the following qualifications:

  • Minimum of 5 years of relevant Cisco UCCE experience.
  • Experience with voice gateways or SIP protocol experience.
  • Hands-on experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM/CVP, Call Studio, and ICM Scripting.


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