Night Call Center Specialist

4 days ago

Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly skilled Night Call Center Specialist to join our team. As a Night Call Center Specialist, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  1. Customer Engagement: Engaging with customers via phone, email, or chat, responding to their inquiries, and resolving their issues.
  2. Call Handling: Handling multiple calls simultaneously, prioritizing tasks, and managing time effectively.
  3. Record Keeping: Maintaining accurate records of all communication, including customer interactions, complaints, and feedback.

Requirements:

  • Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Capabilities: Strong problem-solving capabilities, with the ability to think critically and make sound judgments.
  • Time Management: Ability to manage time effectively, prioritize tasks, and meet productivity standards.
  • Customer Focus: Strong customer focus, with a commitment to delivering exceptional customer service.

Benefits:

This role offers a competitive salary, opportunities for career growth, and a dynamic work environment.

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