Customer Relationship Manager

1 week ago


Karachi, Sindh, Pakistan Iman International Full time
Job Overview

We are looking for a Customer Relationship Manager to join our sales team at Iman International. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with existing customers to drive sales growth and revenue expansion.

Key Responsibilities:
  1. Develop and implement relationship-building strategies to strengthen customer loyalty and retention.
  2. Act as the primary point of contact for existing customers, providing exceptional service and support.
  3. Identify opportunities to upsell and cross-sell products or services to existing customers.
  4. Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
  5. Analyze customer feedback and sentiment to inform business decisions and improve customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in a relevant field, such as business administration or marketing.
  • Proven experience in customer-facing roles, such as account management or sales.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.


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