Lobby Coordinator

6 hours ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time
Job Overview

We are seeking a highly organized and customer-focused Front Desk Officer to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and maintain a high level of professionalism at all times.


Key Responsibilities:
  • Lobby Operations: Oversee the lobby area, ensuring it remains clean, organized, and aligned with the building's decorum.
  • Housekeeping Coordination: Coordinate with housekeeping staff to ensure timely maintenance of all amenities, including the public areas.
  • Resident and Visitor Support: Address and resolve resident and visitor inquiries received via calls, emails, and walk-ins, ensuring prompt and professional communication.
  • Security Monitoring: Monitor security operations, maintain visitor logs, and ensure compliance with building rules and regulations.
  • First Point of Contact: Act as the first point of contact for residents and guests, offering assistance and information as needed.
  • Collaboration: Collaborate with facility management to report any maintenance or operational concerns that require attention.
  • Emergency Response: Assist in emergency response coordination, ensuring all protocols are followed efficiently.
  • Departmental Coordination: Ensure seamless coordination between departments to maintain the highest service standards within the building.
  • Reporting: Prepare and maintain daily reports on lobby operations, visitor logs, and housekeeping schedules.

Requirements:
  • Education: Bachelor's degree in a relevant field.
  • Experience: Previous experience in receptionist duties, customer service, or related field.
  • Communication Skills: Excellent communication skills to interact professionally with clients.
  • Technical Skills: Proficient in Google Suite and basic computer skills; knowledge of basic office equipment, including phones and printers.
  • Problem-Solving Skills: Ability to perform various office tasks such as filing and organizing.
  • Location: Lahore

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