Client Service Professional

6 days ago


Karachi, Sindh, Pakistan Snoonu Full time
About Snoonu

We're a Qatari company committed to harnessing technology's power to drive innovation and growth. Our vision is to be the leading Qatari Super App, empowering individuals and communities through our solutions.

Our Mission Statement

To revolutionize lives by bridging people with technology that unlocks potential, fosters collaboration, and creates opportunities with pride.

Core Competencies
  • Customer Focus - Prioritizing customer satisfaction and needs.
  • Integrity in Action - Upholding honesty, ethics, and trustworthiness in our interactions.
  • Collaborative Problem-Solving - Working together to find innovative solutions.
  • Leadership by Example - Guiding teams and demonstrating commitment to excellence.
  • Efficiency and Effectiveness - Maximizing results while minimizing effort.
Responsibilities
  1. Handle a high volume of customer inquiries efficiently.
  2. Build trusting relationships with customers through regular communication.
  3. Ensure consistent application of procedures and guidelines.
  4. Deliver clear, concise information to customers using suitable methods and tools.
  5. Meet performance targets and contribute to team success.
  6. Act as a customer advocate, resolving issues promptly and professionally.
Required Qualifications
  1. A minimum educational attainment of Intermediate/OA Levels.
  2. At least 1 year of experience in customer-facing roles (Call Centre).
  3. Familiarity with relevant industry practices and standards.
  4. Excellent proficiency in English or Arabic (written, oral, and presentation).
  5. Proficiency in MS Office applications.
  6. Flexibility to work various shifts.


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