
Aerospace Customer Service Specialist
1 week ago
Aerospace Component Engineering Services is a joint venture between SIA Engineering Company and Parker Aerospace, specializing in the maintenance, repair, and overhaul of hydraulic pumps, actuators, valves, and flight controls for commercial aircraft.
Job OverviewWe are inviting suitable candidates to apply for the post as part of our Customer Service Team. The ideal candidate will possess strong customer service skills and experience in the aerospace industry.
Key Responsibilities- Order Management: Process orders, returns, and exchanges following company policies and procedures.
- Quotation and Pricing: Provide timely and accurate price quotations to customers for aerospace components, services, and solutions.
- Communication: Regularly update customers on order status, delivery timelines, and any issues affecting their orders, ensuring transparency and customer satisfaction.
- Customer Enquiries: Respond to customer enquiries via phone, email, and/or other communication means in a timely and professional manner.
- Profit Margin Management: Monitor and maintain profit margins on quotations, ensuring alignment with the company's profitability targets.
- Reporting and Analysis: Generate and present monthly reports on order fulfillment, customer feedback, and performance metrics, providing insights for continuous improvement.
- Customer Feedback Collection: Collect and analyze customer feedback on product performance and service satisfaction to ensure high levels of customer retention in the aerospace sector.
- Accounts Receivable Management: Follow up on overdue receivables, liaising with customers when invoices are overdue or when accounts are placed on credit hold, while maintaining a professional and customer-focused approach.
- Market Research: Collaborate with the Business Development Manager/Account Manager to identify new markets, product lines, and customer segments within the aerospace industry, contributing to the company's growth and strategic objectives.
- Proposal and Quotation Preparation: Assist the Business Development Manager/Account Manager in preparing proposals, quotations, MOUs, GTAs, and other documentation for both new and existing customers, if required.
- Sales Presentations and Demonstrations: Support the development and delivery of sales presentations and product demonstrations for customers, focusing on innovative aerospace solutions and services.
- Customer Visits: Participate in customer site visits, both local and international, alongside the Business Development/Account Managers, and assist in customer visits to the ACE Services' facility.
- Marketing Communications: Support marketing communications programs including company website, aerospace industry trade shows, customer events, advertisements, corporate gift initiatives etc, if required.
- Board of Directors Updates: Assist in preparing materials for Board of Directors meetings, providing relevant updates on customer service metrics, market trends, and business development activities.
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