
Regional Operations Director
6 days ago
About the Role
We are seeking a seasoned Regional Manager to lead our service operations team. As a key member of our management team, you will be responsible for managing client services efficiently and effectively.
Key Responsibilities
- Manage client services operations to achieve total customer satisfaction.
- Supervise staff through respective team leads, ensuring efficient resource management and timely problem resolution.
- Regularly review performance metrics, taking corrective actions to maintain and improve internal benchmarks.
- Maintain regular interaction and communication with internal and external clients.
- Ensure adherence to desired service levels as per SLA.
- Plan, coordinate, and execute preventive maintenance activities.
- Submit timely MIS reports to management for decision-making.
- Build relationships and rapport with customers.
- Lead by example, ensuring process adherence and quality benchmarks.
Job Specification
- Required Competencies:
- MBA or equivalent degree.
- At least 3-4 years experience in operations management.
- Proven expertise in planning, organizing, leading, executing, controlling, and improving operations.
- Strong customer orientation.
- Computer proficiency with knowledge of MIS.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
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