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Karachi, Sindh, Pakistan Aga Khan University Full timeThe Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centre's, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It...
Hospital Patient Services Coordinator
2 weeks ago
As a Contact Center Supervisor at the Aga Khan University Hospital, we expect you to:
- Conduct random calls evaluation (both live and recorded) for performance evaluation and coaching.
- Assist Contact Center Management in achieving hourly & daily Service Level and Drop Ratio targets.
- Ensure compliance with all HR & Contact Center Policies & Procedures by yourself & team.
- Perform 8.5 hours shift duties 6 days a week including national holidays and perform overtime if required.
