
Graduate Takeoff Initiative
6 days ago
About This Role
We are seeking a recent graduate to join our team as a Customer Success Representative.
In this role, you will be responsible for providing exceptional customer service to our clients, ensuring that they receive timely and effective support.
You will work closely with our development team to identify areas for improvement and recommend solutions to enhance our products and services.
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work flexibly and think critically.
We offer a competitive compensation package, comprehensive training, and opportunities for career growth and development.
Responsibilities
- Provide top-notch customer service via multiple channels.
- Meet key performance indicators (KPIs) of response time, average handling time, and customer satisfaction (CSAT).
- Identify areas for improvement and recommend solutions to the development team.
- Stay up-to-date with the latest technology and platform updates.
- Collaborate with the team to improve performance and identify best practices.
- Become a subject matter expert (SME) on our products and services.
Qualifications
- Recent graduate degree in a related field.
- Fluent English language skills.
- Previous experience in customer-facing roles or similar.
- Experience working in a fast-paced SaaS or tech environment.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving and analytical skills.
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