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Business Process Excellence Professional
3 days ago
AffinityVibez Pvt Ltd seeks a highly skilled Quality Assurance Executive to join our team. This role involves working closely with senior management to deliver high-quality services to our clients.
Key Responsibilities:
- Collaborate with senior management to establish quality standards and criteria.
- Develop and implement quality control processes to meet customer expectations.
- Design and execute tests to verify adherence to company standards.
- Identify areas for improvement in productivity and performance while maintaining accuracy in quality.
- Make informed decisions balancing cost-efficiency with quality.
- Work closely with the development and technical teams to enhance existing services.
Requirements:
- A graduate degree or equivalent.
- Strong understanding of the Customer Service industry and prior Quality Assurance experience preferred.
- Excellent verbal and written communication skills.
- Ability to effectively communicate (listening, presenting, questioning).
- Exceptional problem analysis and troubleshooting skills.
- Proficiency in best practices for testing, version control, and defect management.
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