Service Delivery Expert

3 days ago


Lahore, Punjab, Pakistan podium Full time

Support Role

We are seeking a skilled Customer Support Representative to provide exceptional service to our customers in Lahore, Pakistan. As a member of our support team, you will be responsible for answering customer questions, resolving technical issues, and delivering timely and accurate resolutions.

Key Responsibilities:

  1. Address customer inquiries and technical issues
  2. Develop product expertise, including technical and customer use-case knowledge
  3. Identify opportunities to enhance customer experience and maximize value from our platform
  4. Collaborate with cross-functional teams to drive customer engagement and retention

Requirements

To be successful in this role, you will need:

  1. Must speak English fluently
  2. Be geographically located in Lahore, Pakistan
  3. Be available to work onsite at our Lahore office location
  4. 2-3 years of experience in SaaS customer support
  5. Background in supporting multiple online software or SaaS products and/or IT experience
  6. Able to balance individual work and ambiguity while driving customer satisfaction
  7. Examples of prioritizing high-impact tasks amidst competing demands
  8. Familiarity with web technologies and support systems


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