Service Excellence Specialist

3 days ago


Islamabad, Islamabad, Pakistan Zong CMPAK Full time
Job Overview

This role focuses on delivering exceptional customer experiences as a Customer Service Representative at Zong CMPAK in Pakistan.

The ideal candidate will be responsible for ensuring seamless helpline operations, maintaining high customer satisfaction, and providing valuable insights to improve customer service.

  • Delivering exceptional customer experiences is crucial for this role.
  • Maintaining high levels of customer satisfaction through prompt and effective service delivery is essential.
  • Ensuring seamless helpline operations by troubleshooting issues efficiently is key to success.
  • Analyzing customer complaints and providing valuable insights to inform strategies for improved customer service is vital.
  • Fostering strong relationships with customers through regular communication and issue resolution is necessary.
Key Responsibilities
  • Participating actively in team meetings, workshops, and training sessions to enhance teamwork and contribute to achieving shared objectives.
  • Meeting daily targets and Key Performance Indicators (KPIs) set by the department.
  • Promoting excellent customer service skills to maintain a positive brand image and boost customer loyalty.
About Us

Zong CMPAK is a leading telecommunications company in Islamabad, Pakistan.



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