Service Excellence Manager Position

5 days ago


Islamabad, Islamabad, Pakistan Tianshi International Pakistan Co. (Pvt) Ltd Full time
Job Description

The Service Excellence Manager will play a crucial role in enhancing the customer experience at Tianshi International Pakistan Co. (Pvt) Ltd. This individual will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.

Main Responsibilities
  • Develop and implement customer service strategies to meet or exceed customer expectations.
  • Collaborate with the customer service team to ensure prompt and effective resolution of customer complaints.
  • Analyze customer feedback to identify areas for improvement, informing management of key findings.
  • Work closely with the marketing team to create engaging content that resonates with the target audience.
  • Establish KPIs for customer service initiatives, tracking progress and making adjustments as needed.
  • Stay up-to-date with the latest customer service trends and best practices, applying this knowledge to improve customer experience.
  • Develop and maintain relationships with customers, ensuring loyalty and retention.
  • Promote the company brand through multimedia events and activities.


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