Social Media Business Development Liaison

20 hours ago

Faisalabad City Tehsil, Pakistan beBeeCustomerRelationship Full time
Job Overview

We are seeking a highly skilled Customer Relationship Specialist to provide exceptional customer service and marketing support on social media platforms.

The ideal candidate will possess strong reading comprehension and written communication skills, with the ability to effectively document customer interactions and provide proactive support to consumers requesting assistance.

This role requires proficiency in computer navigation and typing, as well as experience in customer service or a related field.

Key Responsibilities
  1. Monitor and engage with customers on Facebook, Twitter, automotive forums, and other social platforms to deliver superior customer support and brand engagement.
  2. Manage existing caseloads, complete follow-up tasks, and achieve operational metrics while adhering to standard work processes.
  3. Proactively identify sales leads and educate in-market customers on product functionality and services.
  4. Respond to customer inquiries and concerns to increase conversation and build a closer connection with customers.
  5. Effectively document customer interactions and provide proactive support to consumers requesting assistance.
  6. Participate in required training and certifications to maintain technical knowledge and skills.
  7. Provide exceptional service to all internal and external customers and contribute to defining best-in-class social consumer care experiences.
  8. Utilize correct tools to efficiently manage concurrent activities.
Required Skills and Qualifications
  1. At least 1 year of experience in customer service or a related field.
  2. At least 1 year of experience on social media platforms.
  3. Proficiency in computer navigation and typing.
  4. Strong reading comprehension and written communication skills.
Benefits

This position offers a unique opportunity for professional growth and development in a fast-paced, dynamic environment.

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