Customer Experience Manager Role

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
About the Job

We are seeking an experienced leader to join our contact center team.

Responsibilities:
  • Lead a team of representatives to provide exceptional customer service.
  • Collaborate with colleagues to achieve business objectives.
  • Develop and maintain processes to ensure high-quality service delivery.
  • Handle customer complaints and issues.
  • Meet regular performance targets.
  • Demonstrate strong communication and interpersonal skills.
Qualifications:
  • A minimum of 1-2 years of experience in a contact center leadership role.
  • Prior experience in a call center environment is highly valued.
  • A Bachelor's degree or higher is required.


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