
Data Integration Specialist
17 hours ago
Ibex is seeking a Data Integration Specialist to provide top-notch support for its global clients.
Key Responsibilities:
- Deliver daily cases and order fulfillment according to department policies or Implementation Services Level Agreement.
- Prioritize daily work using department rules and manage workflow as needed.
- Communicate with dealers/vendors through effective phone and email interactions.
- Ensure high-quality service to both internal and external stakeholders.
- Seek assistance from designated associates for unresolved client issues.
- Stay up-to-date with product information, changes, and updates.
- Record client interactions in the ticketing system, including questions, concerns, action taken, and next steps needed.
- Support the Support and Reconnections team as a backup; assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes when required.
- Complete orders/cases tickets for Manual and Automatic DMS providers, including CDK, Reynolds & Reynolds, and DealerTrack.
- Configure data processing for import and initiate initial QC checks.
- Guide dealerships on requirements needed to complete set ups in Authenticom and DealerVault.
- Train dealerships on how to export data for manual DMS programs.
Requirements:
- A Bachelor's degree, preferably in IT.
- A minimum of three years in customer contact or customer service experience.
- Proficiency in Microsoft Suite, specifically Excel, Outlook, and Word.
- Familiarity with the EST time zone (evening/night shifts).
This role requires strong analytical skills, attention to detail, and excellent communication abilities. If you are a motivated individual looking for a challenging position, we encourage you to apply.
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