Senior Team Lead

4 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Overview

We are seeking a seasoned team leader to oversee the daily operations of our contact center. The successful candidate will have a proven track record of driving results-oriented teams and ensuring exceptional customer experiences.

Responsibilities:

  • Direct and manage a team of 200 customer service representatives.
  • Develop and implement strategic plans to enhance operational efficiency and quality standards.
  • Engage with clients to understand their needs and preferences.
  • Analyze operational metrics to identify trends and areas for improvement.

Requirements:

  • At least 5 years of experience in team leadership or management.
  • Strong knowledge of customer relationship management principles.
  • Effective communication and problem-solving skills.
  • Ability to adapt to changing priorities and deadlines.

Perks:

  • Full-time employment opportunity.
  • Competitive salary package.
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.

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