Customer Support Advocate

1 week ago

Gojra, Punjab, Pakistan beBeeCustomerService Full time
Job Title: Customer Service Representative

At TriVA Global, we're on the lookout for a talented individual to join our team as a Customer Service Representative. This exciting role will see you serving as the first point of contact for our customers—addressing inquiries, resolving issues, and ensuring a high standard of satisfaction and service excellence across all platforms.

As a key member of our customer support team, you'll be responsible for handling incoming customer queries via phone, email, chat, and social media in a timely and professional manner. You'll provide accurate product/service information to assist customers effectively, resolve product or service complaints by clarifying the customer's issue and determining the best solution, and maintain detailed records of customer interactions using CRM software.

You'll also collaborate with internal teams (sales, marketing, operations) to ensure prompt resolution of customer issues, follow up on customer feedback and ensure issues are fully resolved, and meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores.

Requirements:
  • Minimum 2 years of experience in a customer service or client-facing role (BPO or e-commerce preferred)
  • Strong verbal and written communication skills
  • Ability to stay calm and empathetic under pressure
  • Good problem-solving skills and attention to detail
  • Proficiency with CRM tools and office software (MS Excel, Google Workspace, etc.)
  • Bachelor's degree in Business, Communications, or related field (preferred)
  • Fluency in English (Urdu and other languages are a plus)
What We Offer:
  • Competitive salary
  • Growth opportunities within a rapidly expanding company
  • Supportive work environment and continuous learning
  • Furnished accommodation + 3 meals per day for outstation hires
  • Performance-based bonuses and rewards

  • Customer Support Associate

    2 weeks ago

    Gojra, Punjab, Pakistan beBeeCustomerService Full time 250,000 - 600,000

    Job Title: Customer Support AssociateAbout the RoleWe are seeking a skilled and empathetic professional to serve as our first point of contact for customers. As a customer support associate, you will be responsible for addressing inquiries, resolving issues, and providing exceptional client service across all platforms.Key Responsibilities

  • Amazon Account Manager

    3 weeks ago

    Gojra, Punjab, Pakistan TriVA Global Full time

    Job Title: Amazon Account ManagerOffice Location: Gojra, PakistanNote: We provide furnished accommodation and three meals a day.Office Timings: 9 AM - 6 PMAbout UsAt TriVA Global, we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth, web development, AI-driven services, and digital marketing. Our mission is to...

  • Operations Retail Manager

    2 weeks ago

    Gojra, Punjab, Pakistan beBeeRetailManagement Full time 5,500,000 - 8,500,000

    Job Title: Retail Operations ManagerJob OverviewWe are seeking a highly skilled and experienced Retail Operations Manager to oversee the day-to-day operations of our retail business. The successful candidate will be responsible for implementing policies, procedures, and supporting documents for all aspects of retail operations.Implement effective operational...

  • Senior Dynamics 365 + Power Platform Consultant

    1 week ago

    Gojra, Punjab, Pakistan Cloud Surge Full time

    Key Responsibilities:Be a key member in the design, development, testing, and deployment of custom solutions on the Dynamics 365 platform.Collaborate with business analysts and other stakeholders to understand business requirements and translate them into technical specifications and solutions.Develop and maintain technical documentation, including design...

  • Dynamics 365 Quality Assurance Specialist

    2 days ago

    Gojra, Punjab, Pakistan beBeeSeniorQualityAnalyst Full time 1,800,000 - 2,400,000

    Job OverviewThe Senior QA Analyst will play a pivotal role in ensuring the quality of software applications developed by our team.This individual will lead the test strategy, manage and support business and QA aspects of software development activities, and coordinate with cross-functional teams to ensure quality throughout the software development...

  • Project Manager

    3 weeks ago

    Gojra, Punjab, Pakistan TriVA Global Full time

    Key Responsibilities:Marketplace ManagementOversee listing optimization across platforms, including Amazon, eBay, TEMU, TikTok Shop, Cdiscount, ManoMano, Bol.com, The Range, and Shopify.Ensure listings are fully optimized for search visibility, conversions, and compliance with platform-specific guidelines.Monitor and manage PPC campaigns across marketplaces...

  • Retail Operations Manager

    3 weeks ago

    Gojra, Punjab, Pakistan Highly Keen Full time

    Highly Keen - The HR Institute is looking for a Manager of Retail Operations for one of its clients in the Retail Industry situated in GOJRA, Pakistan. The job description of the required candidate is as follows:Responsible for implementing the policies, procedures, and relevant supporting documents for all sub-domains of the operations department.Establish...

  • Social Media Lead Generation Specialist

    4 weeks ago

    Gojra, Punjab, Pakistan TriVA Global Full time

    Job DescriptionOffice Location: Gojra, Pakistan (Note: We will provide furnished accommodation and three meals a day)Office Timings: 9AM-6PMAbout UsAt TriVA Global, we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth, web development, AI-driven services, and digital marketing. Our mission is to provide...

  • Digital Marketing Project Coordinator

    1 week ago

    Gojra, Punjab, Pakistan TriVA Global Full time

    Job Title: Jr. Project CoordinatorOffice Location: Gojra, PakistanNote: We provide furnished accommodation and three meals a day.Office Timings: 9 AM - 6 PMAbout UsAt TriVA Global, we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth, web development, AI-driven services, and digital marketing. Our mission is to...

  • Junior Project Manager

    4 weeks ago

    Gojra, Punjab, Pakistan TriVA Global Full time

    Get AI-powered advice on this job and more exclusive features.Job Title: Jr. Project CoordinatorOffice Location: Gojra, PakistanNote: We provide furnished accommodation and three meals a day.Office Timings: 9 AM - 6 PMAbout UsAt TriVA Global, we are a dynamic force in the IT and digital solutions industry, specializing in e-commerce growth, web development,...